This Refund Policy explains how cancellations and refunds work for Shady digital products, including Unlimited GTA V RP subscription ranks and one-time game keys. Payments are processed by Paddle as Merchant of Record.
1. Digital nature of our products
Our products are digital goods. Access (ranks, keys, Discord roles, dashboard entitlements) is typically delivered immediately after payment confirms. By completing checkout you acknowledge that delivery may begin right away.
2. Subscriptions — cancel anytime
- You can cancel renewal at any time from your Account billing portal (Paddle customer portal).
- Cancellation stops the next renewal. You keep access until the end of the period you already paid for.
- Cancelling does not automatically refund the current period.
3. When we grant refunds
We may approve a refund or credit when:
- There was a duplicate charge or clear billing error on our / Paddle’s side.
- You were unable to receive the purchased access because of a verified fulfillment failure on our side, and we cannot restore access within a reasonable time.
- Consumer law in your country requires a refund (including applicable cooling-off rights where digital supply has not begun, or where consent/acknowledgment rules were not met).
4. When refunds are usually declined
- Change of mind after access, keys, or Discord roles have been delivered.
- Ban or suspension for cheating, harassment, or other Terms / community-rules violations.
- Sharing, reselling, or transferring an account or key.
- Partial use of a billing period, server downtime of short duration, or dislike of gameplay/content changes that do not prevent use of the core purchased access.
- Purchases made with incorrect emails when the customer refuses to help us locate the order (we will still try in good faith when you provide the Paddle receipt).
5. One-time game keys
Once a game key is revealed or redeemed, it is generally non-refundable except where required by law or where the key is demonstrably invalid and we cannot replace it.
6. How to request a refund
- Open the official Shady / Unlimited Discord and contact support with: purchase email, approximate purchase date, plan/product name, and Paddle receipt or transaction id if you have it.
- Or start from Account → billing portal and use Paddle’s support options for payment disputes where appropriate.
We aim to respond within a few business days. Approved refunds are issued by Paddle to the original payment method; timing depends on your bank or card issuer.
7. Chargebacks
Please contact us before filing a chargeback so we can help. Unfounded chargebacks may result in suspension of accounts and access while the dispute is investigated.
8. Changes
We may update this Policy by posting a revised version with a new “Last updated” date. The version in effect when you purchase applies to that purchase, subject to mandatory consumer protections.
9. Related policies
See our Terms of Service and Privacy Policy.